Where the facts come from

Sources

Where the course's specific claims come from. Content last reviewed 2026-10-09. General troubleshooting habits (restart, one change at a time, describe the problem) are common practice and are not attributed to any one source.

• How To Spot, Avoid, and Report Tech Support Scams Federal Trade Commission (consumer advice)
  Used in: Module 3, Module 7, Lab: The scary pop-up
• How To Recognize and Avoid Phishing Scams Federal Trade Commission (consumer advice)
  Used in: Lab: The urgent account email
• ReportFraud.ftc.gov Federal Trade Commission
  Used in: Module 3, Lab: The scary pop-up, Lab: The urgent account email
• Secure Our World Cybersecurity and Infrastructure Security Agency (CISA)
  Used in: Module 5
• Use Strong Passwords CISA, Secure Our World
  Used in: Module 5
• Turn On Multifactor Authentication CISA, Secure Our World
  Used in: Module 5
• Update Software CISA, Secure Our World
  Used in: Module 5
• Use Snipping Tool to capture screenshots Microsoft Support
  Used in: Module 2
• Take a screenshot on Mac Apple Support
  Used in: Module 2

Computer Support Foundation is not affiliated with or endorsed by any of these organisations.